Terms & Policies

Privacy Policy

Updated:

August 11, 2025

1. Introduction

Re:formed Pilates LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our mobile app, or book and attend classes at our studio located in Astoria, New York. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, phone number, billing address, and emergency contact details.
Payment Information:
Credit/debit card details or other payment data (processed securely through third-party payment processors).
Booking and Attendance Information:
Class reservations, attendance history, and membership details.
Device & Usage Data:
IP address, browser type, device identifiers, and interaction with our website or app.
Health Information (if applicable): Voluntary disclosures about injuries or health concerns that may affect participation in classes.

3. How We Use Your Information

We use your information to:

Register you for classes and manage your bookings
Process payments and membership renewals
Communicate updates, promotions, and class changes
Improve our services, website, and customer experience
Ensure your safety and tailor classes to your needs
Comply with legal and tax obligations

4. Sharing Your Information

We may share your information with:

Service Providers: For class booking, payment processing, and email communication (e.g., Mindbody, Kenko, Stripe, Mailchimp).
Legal Authorities: When required by law or to protect our rights and safety.
Marketing Partners: Only with your consent, for promotional communications or collaborations.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement industry-standard measures to safeguard your personal information against unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of your data or restrict its use

To exercise these rights, contact us at hello@reformedpilatesnyc.com.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Cookies and Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve performance. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact

Re:formed Pilates LLC

19-79 Steinway St, Astoria, NY 11105

hello@reformedpilatesnyc.com